Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You are responsible for paying return shipping to Asheville, North Carolina.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You have two options to request a refund:

1. Self Service portal
To begin a return, log in to your Kick It Running customer account using the same email address you used when placing your order. You don't need to remember/create a password for this account - a one time passcode will be sent to the email address entered.

If your item qualifies for return, you’ll be able to complete the process through our self-service returns portal.

2. Contact us directly
If you’d prefer to contact us directly you can email our team at: support@kickitrunning.com to request a return.

Please include the following details in your message:

• Your full name
• Phone number
• Order number
• The item(s) you wish to return
• The reason for the return
• Confirmation that the item(s) are in same condition as you received - unworn or unused, with tags, and in its original packaging

Once we receive your request, a member of our team will contact you with the next steps.

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@kickitrunning.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

It is important to note also that shipping charges will not be refunded.

Exchanges
We are unable to offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@kickitrunning.com.